Who We Are:When you join Traffic Tech, you join a team that keeps the global economy moving – literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia, and Europe, the company offers progressive and efficient solutions for moving freight by land, sea, and air.Your Part in It:Working out of Monterrey, MX, we are looking for our next Operations Representative. You will be responsible for making sure the movement of freight across North America, or even across the globe, is coordinated and executed successfully according to our customers' needs. Your work will support our rapidly growing Operations team, and you will communicate thoroughly with other team members and Traffic Tech personnel. This position is a great opportunity to further your career within the extensive logistics field. The ideal candidate will be able to identify, pursue, and foster new business through various operations strategies. Additionally, you will be called upon to work collaboratively with a team of professionals to provide logistics and technology solutions for your clients. Nurturing positive relationships internally and externally is paramount to the success of the Operations Representative.What the Job Entails:Creating and maintaining strong customer relationshipsNegotiating with shippers and carriersShipment tracking – monitor pickup and deliveryGathering required shipping documentationEffective and professional communication with clients and carriersMinor accounting functions and data entryOn-site shipper visits for our core customersSecure opportunities with decision makersEstablish relationships with account C-suiteServe as a consultative resource to customers regarding service offerings and market trendsMaintain operational efficiencies for book of businessWhat We Are Looking For:Bilingual in English & Spanish1+ years' experience in the logistics industryCustomer service and sales experienceProblem resolution skills, detail-oriented, high level of multi-tasking skills are a MUSTPossess professional phone mannerismsOutgoing personality; high energy; flexibleMust be capable of working autonomouslyMust be able to SPEAK, read, and write in both English & Spanish proficientlyMust be available to work Monday through Friday (8:00 am – 5:00 pm) and every other weekendWhat We Offer:Robust industry training and mentorshipCompetitive medical and dental benefitsLife insurancePersonal and volunteer time offPaid vacation after probationary period#J-18808-Ljbffr