.About The PositionThe Position :Operations Service ManagerAbout TraxTrax's mission is to enable brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable.Trax's retail platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best delighting shoppers.Many of the world's top CPG companies and retailers use Trax's dynamic merchandising, in-store execution, shopper engagement, market measurement, analytics, and shelf monitoring solutions at scale to drive positive shopper experiences and unlock revenue opportunities at all points of sale.As pioneers in computer vision, Trax continues to lead the industry in innovation and excellence through development of advanced technologies and autonomous data collection methods.Trax is a global company with hubs in the United States, Singapore and Israel, serving customers in more than 90 countries worldwide.Position SummaryTrax is seeking a talented Operations Services Manager to join our dedicated, passionate team of technology professionals.The OSM will be responsible for helping our company succeed by ensuring excellent ongoing service operations for an already-deployed Trax solution and customer, through excellent ongoing delivery (within agreed upon SLAs) and proactive issue management and resolution.LocationThis role will be staffed to work remotely.Mission of the RoleTrax aims to be the single point of information for all things in store. We aim to be a reliable, consistent, customer-centric team who delivers the highest quality data and enables our partners to effectively navigate an increasingly complex retail environment.System stability and service quality are table-stakes. The role of the OSM is to allow for our customers to focus on where they truly need to winning in retail not with operational issues.We aim to scale a reliable, effective method of managing all ongoing customer operations, without any degradation in customer service and support, and the OSM is a key piece to this.The OSM will ultimately aid in growing our Deployment Project Manager efficiency by transitioning live projects off of their plates and onto an ongoing service delivery routine.AccountabilitiesSingle point of operational delivery for Trax in a live, deployed state (solution has already been rolled out)Accountable to customer's priorities, as defined by the Deployment Project Manager, while ensuring Trax delivery services occur within agreed upon SLAs.Focal point for coordination across various Trax delivery services (e.G. recognition team, collection team, professional services team, customer support team, etc)Takes ownership of customer's operational needs and stewards them throughout organization as required.Maintains continuity in live project operations