.Location: Remote (Preferably Mexico City, Guadalajara, Monterrey, Queretaro, or Puebla)*Availability: Saturday - Wednesday work weekCompany Overview: At Scale we're not just building a team—we're building the future. Our mission is to accelerate the development of AI applications, revolutionizing industries, and shaping tomorrow's landscape. We hire considering three important aspects: Merit, Excellence, and Intelligence. We believe that better data is the cornerstone of powerful AI models, leading to faster deployment and tangible results.We're a technology start-up based in San Francisco that is making waves globally. With operational hubs spanning the US, Mexico, Argentina, UK, Hungary, and Germany, we're a diverse and dynamic force driving innovation on a global scale. Our team of over 850 trailblazers includes over 250 talented individuals in Mexico alone, each contributing their unique expertise to our collective success.Teaming up with industry leaders in the field of AI and technology, we stand at the forefront of innovation. But it's not just our partnerships that set us apart—it's our unwavering commitment to teamwork, collaboration, ambition, and innovation. Together, we're breaking boundaries, pushing limits, and redefining what's possible in the world of AI.Job Summary:Join our expanding MX team as an Operations Specialist, where you'll be instrumental in spearheading project execution and ensuring we meet our service level agreements (SLAs). Collaborating with a team of talented individuals, you'll lead the way in operational excellence, drive efficiency, and play a pivotal role in our team's and company's success.As a Scalien, you will:Build and drive some of our most critical operational processes.Collaborate with stakeholders to improve processes for new and existing customers.Apply analytics to identify areas for process improvement and optimization.Collaborate closely with the GenAI MX Country Lead and cross-functional teams to achieve service level agreements (SLAs).Manage tasks and projects effectively, meeting deadlines and quality standards.Uncover and overcome pipeline blockers, ensuring smooth and efficient operations.Keep stakeholders updated on progress.Maintain advanced English communication skills for internal and external correspondence.Embark on a journey of personal and professional development, learning from the brightest minds in the field.What you bring to the table:Advanced English language skills, both written and verbal.Proficiency in Google Workspace (Docs, Sheets, Slides).At least three months of industry experience in an operational role and/or a top-tier consulting firm.An action-oriented mindset, balancing creative problem-solving with scrappiness to deliver results.Driven to adapt, demonstrate versatility, and succeed in a dynamic, high-tempo setting.Ability to work independently and collaboratively within a remote setting