**Position Summary**:
Responsible for the development of the Store Technical Support staff; provides 4th level of support concerning Linux base environments and performs activities associated with identification, prioritization and resolution of reported store problems.
Provides information to different areas of IT and might be responsible of 15+ staff teams if business demands it.
**Job Responsibilities
- Other duties may be assigned**:
- Assigns personnel to various operations and directs their activities as required; reviews and evaluates their work and prepares performance reports.
- Works with the Operational/Development shared service desks and works jointly with other functional areas within IT to resolve technical issues and improve process.
Provides assistance with reports and statistics about issues and resolutions achieved.
- Documents resolutions, and provide feedback and maintain responsibility for the optimal development, growth and integrity of Store technical Support staff and resource management
- Diagnoses problems, troubleshoot, configures, and verify operation status of devices, and store specific system; provides phone resolution, including but not limited to drive/server failures, or proactive monitoring tools.
- Provides phone resolution and work projects as business demand it.
**Skills and Requirements**:
- Level of formal education: An Associate's degree (two-year program) or equivalent formal training program.
- Area of study: Computer Science / Business Management / Information Technologies
- Years of experience: Two to three years.
- Type of experience: Technical Support / Customer Service / Management and/or Experience at AutoZone
- Special certifications or technical skills: Fluent in English and Spanish
- Other/preferred: Technical Support, excellent communications skills, organizational skills, ability to learn new technologies.
Portuguese is desirable.