At Rapido Solutions Group we are committed to connecting hyper growth businesses with **the best global talent**, allowing customers to scale efficiently and effectively.**Our objective** is to create opportunities for people to work at American companies from one of the best cities in Mexico, Guadalajara.We combine in diversity, joy and passion to create a dynamic community that allow our customer to achieve their objectives in the best way.At Rapido we strive for becoming the best place to work, and that's why we provide a young and vibrant work environment, wellbeing programs, social and environmental activities, and the chance to develop in one of the most important industries of the USA.**What will you be doing?**- HR Incidences Reports and PIPs.- Review your direct report's time sheets.- Register any changes in your direct report's employment conditions in our HRIS.- Direct Report's daily supervision and guidance.- Weekly KPI's tracking. Identify low performers and relevant trends from the previous period.- Ensure that all employees understand any new processes provided by the client stakeholders or Rapido.**Why do our employees choose us?**- **Pay & Perks**: Competitive pay and law benefits from day 1 + above law benefits package: food vouchers, private medical insurance (major and minor expenses), life insurance and savings fund.- **Great Environment**:Great community spirit; Diversity, Equity, Inclusion, and Belonging Program; Total Societal Impact Programs; continuous training andTeam Building.- **Work-Life Balance**: Wellness & Health programs, On-site Psychologist, Nutritionist, and Doctor.- **+Plus**:Amazing amenities like Ping-Pong table, videogames area, beer on Fridays,Sports teams, and more Monthly activities.**Requirements**:**Who you are**:- 1+ years of experience as a Supervisor in a BPO environment.- B2+ English level.- Experience providing coaching, feedback, and personalized follow-up.**Follow Us