.Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.Ria Money Transfer is the second-largest global money transfer company and a division of the Ria Mexico Solution S de R.L de C.V. RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.Our enthusiastic Operation Support team are the first point of contact to our customers when they need collect their transactions into USA or need to review a BIll payment provider. The team provides information about transaction statuses, updates about progress and resolves general customer queries.Your main responsibilities will include but will not be limited to:- Supervisor Duties and Responsibilities- Focus on measure KPIs- Support Ria customers/beneficiaries with money transfers Payment assistance in United States, Canada, Puerto Rico and Virgin Islands- Provide Ria locations to receive money and Provide payment options- Mark orders paid to provide the credit to our paying locations.- Authorize payments- Perform other duties as assigned or requested- Follow up on pending unpaid orders to resolve them.- Assist the Transmissions Support team when necessary.- Provide the requirements to add the domestic service when agent requests.- Document call activity accurately using our proprietary system- Support Global Agents with money transfers sent through Ria.- Assist with cancelations, payments, modifications, and refunds.- Assist Users and Agents- High School diploma or General Education Degree (GED)- Excellent written and verbal communication skills in English and Spanish- 1-2 years of experience in customer service in a call center environment and supervision roles- Possess experience dealing with difficult customers and remaining professional during stressed situations- Must possess excellent phone etiquette,- Problem solving skills and attention to detail- Work well with others,- Multi-task and thrive in a fast-paced environment- Work experience using Excel,- Chat systems and money service business experience- Flexible to work extended hours or weekends- Overtime required as needed (During high season it is a MUST)Benefits: Our package includes Competitive monthly salary $22,000 - 28,000. 5% food vouchers. 30 days bonus. 15 days of initial vacation. life insurance. Free access to our Gym. Dynamic and collaborative work environment. Cutting-edge tools and technology to make work easier. Free English and French classes Work-life Balance.Ria values diversity and is proud to be an equal-opportunity employer
