.First escalation contact for day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments. Freight Covered Every Day -Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures. Customer Relationship -Consistent and professional communications; effective, prompt, and courteous communications with respect to difficult situations, relaying service failures, etc. Carrier Relationship -Productive carrier relationship development, cover loads, handling, and management of difficult situations, etc. Achieve Internal Department Goals -Ensure appropriate use of internal high-service, fair and cost competitive services. Maintain actual business (NR and volume) Financial Procedures and Operating Metrics -Detention management, research/resolving invoice discrepancies and unbilled.- Secure capacity for loads.- Leverage carrier communication to influence capacity awards during tight markets.- Contact carrier to obtain status of load-tendered; continue monitoring theshipment for on-time pick-up, transit, delivered, empty.- Ensure daily update load status in system, e.G. loaded, pick-up, delivery, empty, etc.- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary. Ensure with the team and enter shipment status information -check calls, loaded calls, unloaded calls, reference number information.- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.- Resolve financial discrepancies in TMS financials Utilize TMS to actively manage on-time performance and automation objectives- Utilize TMS with the correct information to actively manage on-time performance and automation objectives- Assist in onboarding process to operations- Ensure daily updates by creating templates in TMS- Train new hire employees within daily operation processes, flow and needs- Train carriers for operation purposes and implementation calls- Oversee team assigned to the position and monitor service across different accounts.- Track volume and revenues on weekly basis (Scorecards).- Track volume and revenues on weekly basis (Scorecards).- Oversee and correct service issues with customers.- Demonstrate ownership of assigned segments of business.- Identify and resolve the root and cause of financials discrepancies in TMS financials.- SAM- Owners of Customers type C- Monthly call with each customer- Create report every 2 weeks with high level information and send it to supervisor**Basic Qualifications**- 1 - 2 Years of experience is preferred- College Degree- Advanced Spanish and English written, oral, and presentation communication skills. Microsoft Excel -Advanced knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas.- Knowledge and Utilization of the TMS by the team