Operations Technician

**Position Summary**:Provides second level support for AutoZone Store Technical Support concerning store system issues.
Handles problems of a sensitive nature or that require extensive research to resolve.
Provides phone resolution, hardware replacement and dispatch of on-site technician if necessary.
**Job Responsibilities- Other duties may be assigned**:- Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.- Handles problems of sensitive nature or requiring extensive research to resolve.- Follows documented escalation procedures when needed and thoroughly document all activities in tickets.- Provide superior service through fast and prompt interaction with other groups of support.
**Skills and Requirements**:- Level of formal education: A high school diploma or equivalent (G.E.D.
), may include specialized or vocational courses.- Area of study: Information Technologies / Computer Science- Years of experience: One to two years.- Type of experience: Experience as Customer Contact Specialist / Technical Support / Customer service- Special certifications or technical skills: Fluent in English and Spanish- Other/preferred: LINUX, MS Office, MySQL.
Portuguese is Desirable.