Ops Integration Program Manager, Fulfillment

.3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- Bachelor's Degree- 3+ years of of driving process improvements experience, communicating results to senior leadership- 3+ years of experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- English B2+Key job responsibilities- Ensure that you and the Team remain customer obsessed- Ensure that you and the Team take end-to-end ownership ofwelleverything within your grasp- Innovative with the ability to identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion- Ability to communicate expectations and requirements equally well with business and operations teams, and capacity to write well-reasoned and data-driven proposals, performing your own data analysis as necessary- Tactical leadership of strategic initiatives- Optimize cross-team processes that improve team efficacy and delivery- Communications across various parties to ensure alignment of goals and tasks to ensure the overall success of the program- Strategic planning to appraise performance and problem resolution- Ability to successfully manage multiple complex projects simultaneously, working through the many obstacles along the way- Work within various time constraints to meet critical business needs; we work fast and hard- Creating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customers- Deployment to various geographies within Mexico in order to launch the most innovative delivery solutions