.The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.**Responsibilities**:- Update help content used by Knowledge Hub end users to service client inquires, as needed- Execute work assigned, including annual review certification and change requests- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval- Conduct needs assessment and update content or develop content related solutions according to business requirements- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes- Monitor work progression ensuring completion of assignments by requested due date- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.**Qualifications**:- 0-2 years relevant experience- Proficient in Microsoft Office- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements- Self-motivated and detail oriented- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Experiência requerida y Requisitos indispensables:Control y seguimiento de gasto presupuestal (4 años).Manejo de base de datos.Facturación de Proveedores (4 años).Conciliaciones contables (4 años).Conocimiento y experiência en documentación de procedimientos.Experiência y manejo del inventario de Actividades, Riesgos, Controles y Herramientas de Monitoreo (ARCMs).Conocimiento de EUC (End User Computing) (2 años).Conocimiento en el pago a Distribución de Tarjetas y pago anticipado.Habilidades Técnicas / Competencias que debe tener el Candidato:Análisis y SíntesisAprendizaje y MemoriaTrabajo en equipoOrientación al ClientePlaneación y OrganizaciónExpresión de IdeasJuicio y sentido comúnObjetivo del puesto:Administrar el pago a Proveedores mediante el seguimiento presupuestal, facturación interna y control del gasto