.The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Update help content used by Knowledge Hub end users to service client inquires, as needed- Execute work assigned, including annual review certification and change requests- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval- Conduct needs assessment and update content or develop content related solutions according to business requirements- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes- Monitor work progression ensuring completion of assignments by requested due date- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:- 0-2 years relevant experience- Proficient in Microsoft Office- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements- Self-motivated and detail oriented- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.Habilidades de liderazgo efectivo y motivación de equipos de trabajo, gestión efectivo de tiempo, habilidades de negociación y relaciones de trabajo con Gerencias de Producto, habilidades de toma de decisiones y resolución de problemas, tanto de personal como operativos.Entre 2 y 5 años de experiência comercial relacionada con procesos operativos deseable, amplio conocimiento en el ambito operativo de tarjetas de crédito, débito y créditos personales y de nómina, incluido al menos un año de experiência en supervisión y manejo de equipos de trabajo.Amplio conocimiento de aplicación, análisis y estructura de procesos contables, derivados de la operativa de cargos /abonos a cuentas de clientes, así como experiência en el manejo y gestión adecuados de partidas de alto riesgo