.The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.**Responsibilities**:- Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations- Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.- Analyze operations information and make evaluative judgements to solve problems- Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures- Identify hiring needs to ensure adequate staffing- Serve as a backup for manager, as needed**Qualifications**:- 0-2 years of relevant experience- Direct line management experience in a call center or production environment preferred- Working knowledge of financial industry preferred- Proactive leadership and motivational skills- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.- Experiência laboral en institución financiera, mínimo 3 años consecutivos.- Conocimiento de Paquetería Office (Access, Excel, Explorer, Outlook, Power Point y Word):- Consulta, tablas dinámicas y macros.- Creación de reportes, estadísticas, tablas dinámicas, gráficas, cruces, promedios, etc.- Creación y administración de bitácoras.- Creación y edición de documentos.- Elaboración de presentaciones.- Manejo de Lenguaje SQL, conocimiento en gestores de base de datos (MySQL, SQL Server).- Manejo de Visual Basic para aplicación, así como VB.NET.- Conocimiento de Sistemas de Citibanamex.- Observación y mantenimiento de controles, prevención de riesgos en procesos, presentación de evidencias idóneas.- Participación en el desarrollo de proyectos (requerimiento funcional, pruebas, validaciones y liberaciones).- Experiência en análisis de estrategias, aplicación y cumplimiento de regulaciones administrativas y judiciales, resultados bajo plazos fatales.- Experiência en canales de contacto con clientes (carta, correo electrónico y SMS).Inglés **deseable
