The Ops Sup Team Lead is an entry-level management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
Responsibilities: Lead a small team by providing coaching and mentoringPerform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)Provide regular status updates for all project participants as well as creating presentations for steering committee updatesWork with various Legal & Compliance teams to obtain sign-off on all regulatory business requirementsServe as primary liaison between the key business stakeholder and technologyRecommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelinesCreate and facilitate training sessions, webcast demos, User Acceptance Test scripts, and business scenariosCreate, manage and maintain a project plan and act as the project manager for all follow ups across various departmentsWork on multiple projects in parallel, focusing on continued delivery of regulatory client deliverables such as legal statements/performance reporting/advices/letters/notices for the America's regionFulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: Previous relevant experience preferred (combination of education/experience)Proficient in Microsoft OfficeProactive leadership and motivational skillsProven organization and time management skillsDemonstrated problem-solving and decision-making skillsConsistently demonstrates clear and concise written and verbal communication skills Education: Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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