.The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.**Responsibilities**:- Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas- Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes- Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction- Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates- Monitor requirements related to compliance with Corporate Policies- Monitor and implement corrective actions derived from MCA reviews and other control entities- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.**Qualifications**:- 2-5 years of relevant experience- Proficient in Microsoft Office- Consistently demonstrates clear and concise written and verbal communication skills- Ability to work in fast pace and changing environment- Ability to analyze data and solve problems- Proven organizational and time management skills**Education**:- Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.PARA ESTA POSICIÓN REQUERIMOS:- Conocimientos documentación- Experiência en integración de expedientes- Conocimientos de Cheker- Paquetería de Office nível intermedio- EXCEL intermedio- Buena comunicación oral y escrita- Trabajo en equipo y bajo presión- Empatía- Resiliente- Tolerante a la frustraciónEL OBJETIVO DE LA POSICIÓN:- Realizar procesos de validación de expedientes- Integrar expedientes.- Realizar informes de las evidencias encontradas de los expedientes.- Revisar que los expedientes estén completos- Cheker- Documentar e integrar la información correspondienteEL HORARIO DE LA POSICIÓN ES:- Rol de Horarios: 8:00 am - 5:00 pm- Disponibilidad de laborar días festivos oficiales y fines de semana (ocasional) con PHE.**EVALUACION**Como parte de tu proceso de reclutamiento, completarás algunas evaluaciones
