Optical Specialist

Empresa: NEC de Mexico,S.A.de C.V.- Categoría: Engineering & Science- Tipo de puesto: Regular/Permanente- Ubicación: Mexico City, HID, MX, 11510- Instalación: Hybrid- Req ID: 2450**Specialization Description**:
Field Service Engineering work is focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment including:

- Identifying and correcting more complex problems associated with start-up
- Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs
- Developing on-going relationships with customers to secure future business
- May resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased Specialization Match Note: Incumbents matching to this specialization are typically considered tier-two support.
Incumbents who provide post-sales technical customer service, typically seen as tier-one support, should be matched to Contact Center Customer Service: Technical.
For tier-three support please consider matching to Technical Support Engineering (High Tech).
**Level Description**: