Oracle Cloud Procurement Lead // Remote Mexico LocationDepartment: ORC CSS Support & Managed Services Start Your Application About Us: Argano builds the digital foundations that enable companies to harness the power of transformation. We do so by providing unmatched depth and breadth of technology capabilities and industry expertise, combined with core services designed to accelerate innovation and drive value across the entire business. Our team of Argano 4 Oracle experts draws on decades of industry expertise and solution experience with the Oracle Cloud suite of integrated applications and Oracle legacy on-premises applications. You can learn more about Argano at argano.com Role: Oracle Cloud Procurement Consultant – Managed ServicesPosition Overview: We are seeking an Oracle Cloud Procurement consultant in our Managed Services practice. This position focuses on guiding and assisting clients through day-to-day system support of all Oracle Cloud Procurement modules. The consultant will be responsible for working with the client team to resolve issues, troubleshoot, perform maintenance, and continue system enhancement to optimize business operations. The candidate should have extensive knowledge and experience with Oracle Cloud Procurement business processes. Responsibilities:Using in-depth knowledge of the Oracle Cloud Procurement Applications, as well as industry best practice expertise, consult with clients to provide cost effective solutions to solve business issues. Provide high quality customer support, by working with client teams in gathering information to solve day to day system issues. Trouble shoot client issues by performing various activities such as research, open SRs, system testing, and system configuration. Collaborate with client team in performing upgrade activities such as system configuration, testing and end user training. Proactively contribute to the overall support process, by suggesting & executing new process efficiencies, documenting common support issues and workarounds, to minimize number of future support requests. Refine customer requirements in detail, document and present to the client for approval. Identifies and applies creative and innovative approaches to resolving system issues. Work with Oracle to resolve service requests. Participate in team training activities to keep current with Oracle Cloud functionality. Skills:Minimum 10 years of experience as an Oracle Functional consultant with 2 years of experience in implementing or supporting Oracle Cloud projects and upgrades. Oracle Cloud certifications are a plus. Strong consulting experience and business analytical skills to gather and document business requirements, lead troubleshooting analysis, perform functional configuration and manage upgrade testing. Ability to research, test, configure and solve client issues in a timely manner. Ability to track and manage service request with Oracle support. Proven experience with guiding clients through business process improvements and solving day-to-day issues. Ability to lead a team, work independently and manage multiple task assignments. Prior experience leading or managing projects. Excellent interpersonal, organizational, presentation, and communication skills. High commitment to exceed performance expectations. Senior enough to be able to independently handle client expectations. Professional approach when dealing with internal and external customers. Ability to maintain a positive attitude under stressful circumstances. Proficient with MS Office applications (Word, Excel, PowerPoint). Benefits:Salary Bonus Profit Sharing 401k including Employer Match Full Medical, Dental, Vision Benefits and Life CSS Start Your Application Applicant Tracking System Powered by J-18808-Ljbffr
