These support Engineers should have specific, deep understanding and expertise in any of the two or three technology platforms listed below:- Oracle Database, Open Source database (MongoDB, MySQL & PostgreSQL).Weblogic, Jboss, Tomcat - Tomcat, IIS, Glassfish.- Cloud (AWS/Azure/GCP) administration.- RHEL, Solaris, AIX, HPC Computing, Pacemaker, RHEL/HACMP/VCS Cluster.**TYPICAL ACCOUNTABILITIES**- Responsible for monitoring alerts handling.- Responsible for handling service requests.- Responsible for diagnosing and fixing P3 & P4 end user relate incidents.- Responsible for build and deploy servers and other infra services.- Initial triaging, and remediation if possible, for all P1& P2 or else escalate it senior levels.- Responsible for incident queue monitoring and management.- Responsible for Creating & implementing Change requests.- Responsible for fulfilment requests of standard changes (request for data, request for information, server builds, other service catalogue Items)- Responsible for creating and updating Known Error documentation.**Education, Qualifications, and Experience**- Bachelor Degree or equivalent with 2 to 4 years Operational experience.- Experience in managing Incidents, Problems, changes and capacity management aspects.- Demonstrated ability handling large number of incidents via. Any ITSM tool- Flexibility to work in shifts on rotational basis covering Americas, EMEA and ASIAPAC regions 24*7**ESSENTIAL SKILLS**- Working experience on Oracle Database (8i,9i,10g, 11g,12c, 18c,19c), MSSQL Database (2000,2005,2008, 2008R2,2012,2014, 2016, 2017,2019), Open Source database (MongoDB, MySQL & PostgreSQL).- Engineering level of experience in Oracle/SQL/Middleware and Cloud with respect to managing Incidents, Problems, changes and capacity management aspects- In Depth or working Knowledge on cloud solutions and concepts- Experience with Service Now ITSM tool is preferred.- Experience working with enterprise monitoring tool and understanding dashboards.- Experience with using Knowledge articles and documented SOPs to resolve tickets.- Experience working in ITIL model.**DESIRABLE SKILLS**- Multi years of work experience in Technical teams working in Shifts on rotational basis covering 24*7 support- Ability to work effectively in a matrix organization is essential.- Experience with Powershell, VBscript or BASH shell scripting, Python, Linux script preferred- Operational experience with RHEL 5,6 & 7, Solaris 9,10,11, AIX 6, 7, HPC Computing, Pacemaker, RHEL/HACMP/VCS Cluster.- Operational experience on Weblogic - 10g, 11g, 12c, Jboss - 5.5, 6.0, 7.0, Tomcat - Tomcat 6, 7, 8, 9, IIS - IIS 6, 7, 7.5, 8, 8.5,10, Glassfish - 4.1