Oracle EBS Principal Analyst (PL/SQL, XML/BI Publisher, Unix, Forms, Reports, Workflow, OAF, SOA)
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
Career Level - IC4
- Hands-on experience in developing objects using Oracle SQL, PL/SQL, XML/BI Publisher, Unix, Forms, Reports, Workflow, OA, Java, Framework, SOA/BPEL, OTBI, OIC, XML / HTML, REST APIs.
- Strong technical debugging skills using above mentioned tools.
- Strong problem solving skills.
- Strong Customer interactions and service orientation so you can understand customer's critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
- Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
- High flexibility so you remain agile in a fast changing business and organizational environment.
- Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.
**Personal Attributes**:
- Self driven and result oriented
- Strong problem solving/analytical skills
- Strong customer support and relation skills
- Effective communication (verbal and written)
- Focus on relationships (internal and external)
- Strong willingness to learn new things and share them with others
- Influencing/negotiating
- Team player
- Customer focused
- Confident and decisive
- Values Expertise (maintaining professional expertise in own discipline)
- Enthusiasm
- Flexibility
- Organizational skills
- Values and enjoys coaching/knowledge transfer ability
- Values and enjoys teaching technical courses
**Your Qualifications**:
Good debugging skills using above mentioned technical tools.
Should have experience in development/support/implementation of CEMLIs.
**Shift working is mandatory.**
Education: BE, BTech, MCA, preferred. Other qualifications with adequate experience may be considered.
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