.Oracle Linux and Virtualization Support Manager-220008TQ**Applicants are required to read, write, and speak the following languages***: English**Preferred Qualifications**Oracle Cloud Infrastructure combines the elasticity and utility of public cloud with the granular control, security, and predictability of on-premises infrastructure to deliver high-performance, high availability and cost-effective infrastructure services.We are looking for a manager with a strong technology and software support background, to lead a high profile of support engineers, supporting Oracle Linux mainly on Oracle's Cloud Infrastructure (OCI/OCI-C) covering IaaS, PaaS, SaaS, also on-premise systems; Engineered Systems, Cloud at Customer.**This position is for managing and leading a team that performs remote customer support of Oracle Linux and Virtualization products on Oracle Cloud and on-premise. The team's primary responsibility is to diagnose, debug and resolve customer reported issues on Oracle Linux and Oracle VM family of products, working in partnership with Cloud Operations team, customers, other support teams and developers. The team members continually exercise and grow diverse skills, as they deliver the highest quality support possible to customers.Day to day activities include (and not limited to), handling escalations, coaching, mentoring, planning, scheduling, workload management, engagement with complex customer problems, processing of customer satisfaction surveys. hiring and training new talent.(**The team will be working in rotational shifts (night and day, early and late), including on weekends and public holidays (weekend/holiday shift premium allowance may be offered) with shifted week/weekend schemes. Therefore, the job includes organization and management of rotational shifts in addition working different shifts, being on-call if necessary. **)**Required and desired skills** include**:- 9+ years of relevant industry work experience- 2+ years of team management experience in a corporate setting- Experience in delivering technical support for enterprise software remotely- Knowledge of Oracle Linux, RedHat, CentOS, Ubuntu and/or other Linux platforms- Experience in managing and troubleshooting Linux servers in production settings.- Experience in diagnosing network configuration issues and network performance.- Skills in network packet analysis and troubleshooting- Awareness of routing protocols and IPSec, SWAN, DHCP, NAT, IPv6, Firewall technologies (iptables)- Knowledge of system-level debugging- Awareness of Virtualization and Cloud (Public or Private) Infrastructures