Order Administration - Customer Care

**Job Description and Requirements**
- Call center activity. Time slot can be from 7 am till 7 pm (different shifts, need availability)
- Fluent English spoken and written.
- Customer-facing role in the specified assigned Region.
- Main task: to process customer´s purchase order process and follow up. Supports day-to-day support activities and transactions (training, quotes, credits, returns & replacements, changes, relocations, cancellations, disputes and archiving all transactions documentation)
- Excellence in customer service
- Ensure high level of professionalism during all interactions with customers and prospects.
- Prioritize workload. High attention to detail and proven organization and administration skills.
- Zero client escalations and adherence to all SLAs
- Exercise judgment within defined practices and policies in selecting methods and techniques for obtaining solutions.
- Thrives working in a fast paced/high revenue environment, demonstrates a high sense of urgency. Meeting with Specific Schedules for coverage of assigned activities.
- Any other activities or tasks related or complementary to his/her principal activities.

**What's in for you?**
- At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
- With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
- You get an open and transparent culture along with freedom to experimentation and innovation

Pay: $12,500.00 - $13,000.00 per month

**Education**:

- High school or equivalent (required)

**Experience**:

- customer service representative: 1 year (required)

**Language**:

- English (required)

Work Location: Hybrid remote in 45116, Zapopan, Jal.