Order Administrator

**Accountable for**:

- Proactively manage backlog execution from Booking to Invoicing
- Timely and comprehensive updates to customer on a daily/weekly/monthly basis
- Clear communication internally and externally - effective management of all stakeholders including customers, Emerson Impact Partners, Regional Sales Managers etc.
- Ensure excellent service standards and maintain high customer satisfaction
- Meet Business KPIs such as: OTD (RDSL & PDSL), Shipments

**Primary Responsibilities:
- Customer Communication:

- Respond to all customer inquiries within 24 hours
- Conduct weekly calls with Customers to ensure orders are being executed to the customer request date
- Order Execution:
- Proactively manag e backlog execution to deliver monthly POR shipment commitments
- Work across multiple disciplines to ensure orders are entered, released from all holds, scheduled, and executed in a timely manner.
- Ensure all orders are managed and have been entered correctly to ensure correct product specification, agreed delivery, certification, and documentation requirements
- Prioritize order execution with buyer and plant to ensure customer requirements are met
- Status Updates:

- Proactively manage order backlog
- Assist in sales shipment forecasting
- Provide reporting on order status
- Follow up on commitments and delivery milestones with the customers
- Change Order Management:

- Provide support for customer inquires
- Provide after sales support as necessary

**Qualifications**:

- Effectively works across company departments to produce quick results to serve customers
- Self-starting and action oriented
- Ability to multi-task and manage competing priorities
- Proficient computer skills including Excel
- Excellent communication skills, both oral and written, including using tact and good judgment when dealing with others.
- Experience with Oracle strongly preferred
- English proficiency 60% at least

**Competencies**:

- Communicates Effectively
- Action Oriented
- Customer Focus