Order Armin/ Customer Care

Company DescriptionMphasis applies next-generation technology to help enterprises transform businesses globally.
Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach.
Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.
**Job Description**:- Call center activity.
Time slot can be from 7 am till 7 pm (different shifts, need availability)- Fluent English spoken and written.- Location: Guadalajara, Jalisco- Customer-facing role in the specified assigned Region.- Main task: to process customer´s purchase order process and follow up.
Supports day-to-day support activities and transactions (training, quotes, credits, returns & replacements, changes, relocations, cancellations, disputes and archiving all transactions documentation)- Excellence in customer service- Ensure high level of professionalism during all interactions with customers and prospects.- Prioritize workload.
High attention to detail and proven organization and administration skills.- Zero client escalations and adherence to all SLAs- Exercise judgment within defined practices and policies in selecting methods and techniques for obtaining solutions.- Thrives working in a fast paced/high revenue environment, demonstrates a high sense of urgency.
Meeting with Specific Schedules for coverage of assigned activities.- Any other activities or tasks related or complementary to his/her principal activities.Additional Information$13,000 Pesos per month