Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications.
Our businesses use our chemistry, technology, and commercial expertise to create value for our customers, employees, and shareholders.
We are committed to sustainability by responsibly managing the materials we create for their entire lifecycle and are growing our portfolio of sustainable products to meet increasing customer and societal demand.
We strive to make a positive impact in our communities and to foster inclusivity across our teams.
Celanese is a Fortune 500 company that employs approximately 12,400 employees worldwide with 2023 net sales of $10.9 billion.
Job Title: Customer Experience – Order Coordinator Position Summary: Order Coordinators are the key liaison role between Customer Experience, S&OP, Commercial, and BL providing early warning signals and supporting in times of shortages.
They are channeling the internal communication so that decisions can be made more efficiently and quicker and we provide the customer with our commitment as soon as possible.
Areas of Responsibility: • Day-to-day handling of problem open orders versus available inventory at potentially different storage locations & warehouses for a given product portfolio (adherence to lead times, allocation blocks, ATP resolution) • In a long market situation, OC coordinates gap-closing activities to meet the target outlook through access inventory consumption, back-order pull-in, repositioning of orders, understanding various packaging types • Monitor warehouse/storage locations inventory vs. plant inventory to guide order entry at the right location • In tight supply situations, develop a customer-level distribution plan based on supply availability, demand forecast, customer segmentation/treatment, and business prioritization decisions • Ensures that the plan focuses on reliability and minimal disruption.
• Negotiates and communicates with impacted CSRs and Schedulers, the mitigation plan to manage inventory/production, while highlighting actions for Customer Service and Demand Teams.
• Defines individual customer mitigation plans by assessing available options such as alternative packages, alternative ship points, partial shipments, etc.
• Negotiates possible schedule changes to optimize customer service.
Aims to minimize customer impact, scheduling changes, and freight expenses • Follows up on availability constraints due to material testing, external processors, imported material processes, etc., and manages the communication to Customer Service and other impacted parties as appropriate.
• Participate in Decision / S&OP meeting for 'Z6 review' and optimize order fulfillment • Maintains documentation of all agreements, approvals and requests (where?
MM: in the OEP database).
• Key liaison role between Sales, Customer Service, and Supply Chain.
During times of severe shortages, works with Sales/Commercial leadership to prioritize orders and provides action plans to the CSRs.
Required Knowledge/Skills/Abilities: • Bachelor's degree in supply chain, business, or technical field is required • Minimum 3 years of experience as CAR or Supply Chain Planner/Scheduler required • Intensive understanding of SAP order entry and order management activities required • Knowledge of Business Rules and Policies • Proficient in Microsoft Office applications (including Excel, PowerPoint, Word and SharePoint) • Experience with EM product portfolio desirable • Fluent in English, Spanish, and Portuguese is an advantage