.Date posted: 02-Oct-2024Business Function: Customer ServicePosition Type: Full-Time/RegularDescriptionWe are hiring an Order Fulfillment Consultant - Ebusiness Sales who will be the primary business consultant between Steelcase NA e-Business customers and Internal Steelcase Customers, proactively developing and supporting multiple lines of business for eCommerce and non-aligned Dealers.What you will be doing:Understands the Steelcase order fulfillment value stream, and optimizes supply chain, manufacturing, and delivery efficiencies, resulting in a phenomenal customer experience.Aware of and supports Lean and continuous improvement methodologies.Understands the health and well-being of the customers through performance measures and plays the role of the customer advocate to quality and manufacturing management for awareness and drives process improvement.Understands the importance and value of creating a great customer experience to add value to the Steelcase brand.Can develop and maintain long-term customer relationships to help drive sales through an outstanding customer experience.Accountable for customer satisfaction goals, along with the execution of strategies that support those goals.Leverages a suite of technology tools to communicate directly with internal and external customers including phone, email, and live chat.Assists customers from answering product questions to processing transactions through product delivery and installation.Serves as a project manager for non-standard delivery of products that include installation with third-party vendors.Who you are:Required Skills and Competencies:Bachelor's degree in Business, International Relations, Commerce or equivalent.1 year experience in a similar position.Advanced English is a must (100%).Preferred Skills and Competencies:Excellent communicator, written and verbal, and able to organize thoughts and information before sharing, solid negotiating ability.Excellent organizational and time management skills.Demonstrate poise and confidence when presenting information to any size group. Has the ability to lead pre-order meetings with customers, field sales contacts, and installers.Strong analytical and decision-making skills to provide sound solutions to complex business issues.Ability to identify and implement remedial corrective action for order management problems or issues.Expert interpersonal skills.Able to work with internal Steelcase departments to fulfill dealer orders and resolve problems.You understand technology used to support order management activities (i.E., SAP, SharePoint, Excel, IM).Display the ability to adapt based on work conditions and management of various time-sensitive tasks.Self-motivated, self-directed, self-starter and willing to accept responsibility for results; committed to excellence: accuracy in work and attention to detail; sets high goals and standards for self and others
