.We are hiring an **Order Fulfillment - Mid Market Consultant**who will be the primary business consultant between Steelcase NA and AMQ as well as other platforms.**What You Will Be Doing**:- Manages the assigned accounts through the order fulfillment process from receipt of order to final installation and has responsibility for customer complaint resolution.- Understands the Steelcase order fulfillment value stream, and optimizes supply chain, manufacturing, and delivery efficiencies, resulting in a phenomenal customer experience.- Understands the health and well-being of the customers through performance measures and plays the role of the customer advocate to quality and manufacturing management for awareness and drives process improvement- Project management. - Owns the decision making for OF processes when onboarding new businesses- Proactively provide Operations Performance data to the Stakeholders to collaborate to create actions and resolution of the problems.- Run regular and ad-hoc reporting as needed to provide business visibility.- Train and educate new team members.- Create process documentation and stand operating procedures as needed to meet channel development requirements.- Can develop and maintain long-term customer relationships to help driving sales thru and outstanding customer experience.- Accountable for customer satisfaction goals, along with the execution of strategies that support those goals.- Assist customers from answering product questions to processing transactions through product delivery and installation.- Aware of and supports Lean and continuous improvement methodologies.- Must have proven follow-up and follow-through skills.- Professional standard of conduct which includes dependability, promptness, sense of urgency, and a willingness to own problem resolution- Assist customers from answering product questions to processing transactions through product delivery and installation.**Wellbeing Means so Much More than Benefits**:**We value our employees' well-being at Steelcase and offer several resources to support their health, work, and personal needs.**- ** Employee Assistance Program**, which provides immediate and confidential help 24/7 for any problem related to health, work, or personal life. Our team of experts is always available to provide support and guidance to you and your family.- We offer **learning platforms**, such as LinkedIn Learning and Steelcase University, to promote continuous professional and personal growth.- ** Discounts and**perks** on car insurance, doctor's appointments, clinical checkups, early stimulation packages for children, and more to help employees achieve a better work-life balance.**Who You Are**:You'll manage Steelcase costs and resolve difficult requests by providing effective, negotiated alterative solutions to satisfy both internal and external customer needs.**Minimum Qualifications**- Bachelor's degree in Business or related fields