**Order Handling Specialist - Tracking Service Orders**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:
**This position reports to**:
Service Coordinator
**Your role and responsibilities**:
In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed. The work model for the role is: #LI-Hybrid This role is contributing to the Robotics Service division in Mexico. You will be mainly accountable for: - Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score. - Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products. - Acting as the first port of call for customers' queries and orders and ensuring the resolution of customer issues. - Supporting in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.
**Qualifications for the role**:
- You have 1-2 years of experience using SAP.
- You are at ease communicating in English in an advanced proficiency.
- An experience working in Customer Services and/or Purchase Orders handling is desirable.
- You are qualified in Excel and SAP.
- Bachelor's Degree completed.
**What's in it for you?**:
- Flexibility: we have hybrid work options, make the best out of them!
- Join an undiscussed market leader, a strong brand that markets high quality products
- Get motivated by continuous improvement in what we do and how we do it, bring your know-how.
**Benefits**:
- Paid Parental leave (gender neutral)
- Life insurance
- Retirement plan
- Accident insurance
- Wellbeing program
- Dental insurance
- Flex days
- Employee Assistance Program (PAE)
- Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)
**More about us**:
