.Order Management and Customer Care InternshipThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE's values - to partner, innovate and act - we are an organization that plan, source, and provide quality customer and partner experiences.**Who We Are**:At HPE, our team members search beyond customers' needs today to accelerate what's next and make a difference — for others, our company, and the planet. Our customers turn to us because we are positive, empathetic and enterprising. We embrace opportunities to accelerate this transformation across data, connectivity, cloud and security. And together we make what was once thought impossible, possible.That's why we not only give you the space to grow into the professional you want to be, but we also embrace who you are and where you come from. We also value the flexibility and autonomy to balance work and personal needs in a way that works best for you.**_ How you'll make your mark:_**- Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.- Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.- Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope.- Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.- Acts as team member by providing information, analysis and recommendations in support of team efforts.- Exercises independent judgment within defined parameters.**About you**:- ** Currently enrolled in University Bachelor's (within 12 months of graduation per the company's definition) At least in the 5th semester of the University with a focus in: Administration, Economics, Systems & Administration OR equivalent**:- 0-1 years of overall experience- Excellent verbally and writing skills in English are **REQUIRED**:- Basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.- Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.- Demonstrated writing/correspondence skills