Order Management Associate page is loaded Order Management Associate Apply locations Mexico Guadalajara time type Full time posted on Posted 30+ Days Ago job requisition id R-17181 At Panduit, Our People Make the Difference. Their unique insights and perspectives fuel our innovation and help our customers discover more and better ways to connect with and for the people they serve. We are looking for people who are curious, insightful, collaborative, and committed to building a sustainable and connected world.
Handles the entry of distributor orders into order management system and provides order maintenance as required. Handles the entry of distributor orders into order management system and provides order maintenance as required.
ESSENTIAL RESPONSIBILITIES: (80%)
Receives purchase orders by electronic means from distributors or other Panduit approved purchasers and enters orders in order management system. Enters sample orders for internal customers in product management, facilities, marketing, training and other non-commercially related groups.
OR Prepares export documents for freight carriers and coordinates shipments (International Shipment Coordinator role)
OR Manges the auto-ship and debit account correction process for orders received via the Electronic Data Interchange (EDI) system, and resolves order related discrepancies. (EDI Administrator role)
OR Distributes the workload received via the customer service mailbox into the different workflow queues (Namer role)
Handles pricing & availability as well as cross-reference requests from customers
(10%)
Provides follow-up on orders to ensure that shipment is delivered per agreed upon terms (time, quality, price, and logistics, etc.). Provides support and solutions to resolve delays in delivery, price discrepancies, part number changes, etc.
(10%)
Processes additional transactions such as expedites, documents, reprints, creation of certificates of compliance and other documentation required by customers.
EDUCATION AND EXPERIENCE: Required Degree: High school Preferred Degree: Technical or High School English, advanced proficiency (reading, speaking, writing) Work Shift Day (Mexico) About Us Innovating beyond the ordinary is at the heart of Panduit, driving a passion to connect the world in new and better ways. That passion helps us deliver today's most powerful, scalable, and profitable physical infrastructure solutions. From increasing the safety and sustainability of our cities, making travel easier, putting new technology into people's hands more quickly, helping institutions protect and save lives, to enabling our increasingly networked world, Panduit is about building the best connections possible.
As a world-class manufacturer of high-performance network and industrial electrical infrastructure, Panduit helps customers rethink what that infrastructure can do – turning connectivity into a competitive advantage. Headquartered in Tinley Park, IL., USA, our 5,000+ team members work across 112 global locations. Our proven reputation for quality and technology leadership, coupled with a robust partner ecosystem, help support, sustain, and empower business growth in a world becoming more and more connected each day.
Panduit's Cultural Beliefs – Earn Trust, Be Focused, Own Results, Think Differently, Collaborate, and Simplify – define who we are: a high-performing, global team empowered to create experiences that enable our vision of fueling the best worldwide connections. We believe that when we act in ways that are consistent with these beliefs, we can innovate unrivaled infrastructure solutions for our valued customers and partners.
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