Order Management Customer Service Associate

Descripción General:**Responsabilidades**:- Accurate order entry, Enter orders in less than 24 hours- Manage orders defects in open order report. Daily review of open order portfolio.- Order tracking and tracing with Logistics, OTD 90% or greater- Problem solve cases/Customer inquiries promptly with little to no supervision, Average resolution in less than 1 day.- Supply Chain project support, Support strong partnerships and collaborations to meet firm deadlines- Maintain training requirements, As defined by corportate policy.- Accurate record keeping and updates of customer master records, Maintain master records frequently- Quality notification entry, Entry in less than 24 hours- Quality notification closure, Resolution in less than 30 daysCompetencias:- Bachelor's Degree with a Supply Chain, Logistics, Business, Economics, or related emphasis- Advanced English and Spanish required.- 1 - 2 years of Customer Service/Account Management experience- Familiarity with ERP system (SAP, Oracle, JDE, etc.)Solid MS Excel skills.- Previous Supply Chain or customer service experience.- Good understanding of market dynamics in supply chain logistics.- Advanced time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements.**What we offer**:- ** Excellent** Salary**:- ** Christmas bonus- Above law.**:- ** PTO'S**:- ** Vacation premium**:- ** Supermarket coupons**:- ** Restaurant coupons**:- ** Saving funds**:- ** PTU**:- ** Retirement Plan**:- ** Medical Plan**:- ** Leaves**:- ** Social security + all by law benefits**:- ** Transportation**:- ** All the tools and equipment you may need.****Videos to Watch**:Celanese - The chemistry inside innovation - YouTube