Order Management Customer Service Associate

Overview:
**Responsibilities**:

- Accurate order entry, Enter orders in less than 24 hours
- Manage orders defects in open order report. Daily review of open order portfolio.
- Order tracking and tracing with Logistics, OTD 90% or greater
- Problem solve cases/Customer inquiries promptly with little to no supervision, Average resolution in less than 1 day.
- Supply Chain project support, Support strong partnerships and collaborations to meet firm deadlines
- Maintain training requirements, As defined by corportate policy.
- Accurate record keeping and updates of customer master records, Maintain master records frequently
- Quality notification entry, Entry in less than 24 hours
- Quality notification closure, Resolution in less than 30 days

Qualifications:

- Bachelor's Degree with a Supply Chain, Logistics, Business, Economics, or related emphasis
- Advanced English and Spanish required.
- 1 - 2 years of Customer Service/Account Management experience
- Familiarity with ERP system (SAP, Oracle, JDE, etc.)Solid MS Excel skills.
- Previous Supply Chain or customer service experience.
- Good understanding of market dynamics in supply chain logistics.
- Advanced time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements.

**What we offer**:

- ** Excellent** Salary**:

- ** Christmas bonus
- Above law.**:

- ** PTO'S**:

- ** Vacation premium**:

- ** Supermarket coupons**:

- ** Restaurant coupons**:

- ** Saving funds**:

- ** PTU**:

- ** Retirement Plan**:

- ** Medical Plan**:

- ** Leaves**:

- ** Social security + all by law benefits**:

- ** Transportation**:

- ** All the tools and equipment you may need.**

**Videos to Watch**:
Celanese - The chemistry inside innovation - YouTube