This role has been designated as 'Office', which means you will primarily work from an HPE office.
**_
Job Description_**
- Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE's values - to partner, innovate and act - we are an organization that plan, source, and provide quality customer and partner experiences._
**_ Who We Are:_**
- At HPE, our team members search beyond customers' needs today to accelerate what's next and make a difference — for others, our company, and the planet. Our customers turn to us because we are positive, empathetic and enterprising. We embrace opportunities to accelerate this transformation across data, connectivity, cloud and security. And together we make what was once thought impossible, _possible._
- That's why we not only give you the space to grow into the professional you want to be, but we also embrace who you are and where you come from. We also value the flexibility and autonomy to balance work and personal needs in a way that works best for _you._
**_ How you'll make your mark:_**
- _ Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence._
- _ Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel._
- _ Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope._
- _ Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience._
- _ Acts as team member by providing information, analysis and recommendations in support of team efforts._
- _ Exercises independent judgment within defined parameters._
**_
About you:_**
- **_ Currently enrolled in University Bachelor's (within 12 months of graduation per the company's definition) At least in the 5th semester of the University with a focus in: Administration, Economics, Systems & Administration OR equivalent_**:
- _ 0-1 years of overall experience_
- _ Excellent verbally and writing skills in English are _**_REQUIRED _**:
- _Basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills._
- _ Demonstrated _writing/correspondence_ skills._
- _ Still studying (Communication, Business Administration or Economics with emphasis on Marketing/ Sales)_
- _ Communicative, a team player and able to solve problems with analytical thinking_
**_ Join us and make your mark!_**
- #mexico_
- #Interns_
**_ What do we offer?_**
- _A competitive salary and extensive social benefits_
- _Diverse and dynamic work environment_
- _Work-life balance and support for career development_
- _An amazing life inside the element! Want to know more about it?_
- HPE is an Equal Employment Opportunity/ _
- Veterans/Disabled/LGBT_
- and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together._
- Hewlett Packard Enterprise Values:_
- Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other_
- Bias for action: We never sit still - we take advantage of every opportunity_
- Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements_
- HPE is an EOE / Female / Minority / Individual with Disabilities /_
- At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities._
- If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you._
- Then let's stay connected!_
**Job**:
Administration
- ** Job Level**:
N/A
- **Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories..