About Us:At Emerson, we are dedicated to encouraging an inclusive work environment where diversity is celebrated, and every team member is valued. Join us as an Order Management Manager and be a part of our dedication to delivering exceptiooutstandingnal service while promoting a culture of respect and collaboration.Crucial Job Functions / Responsibilities:Planning and Order Execution:- Lead backlog execution proactively to meet monthly Plan of Record (POR) delivery commitments.- Schedule meetings with Order Entry and Purchasing team Leads to improve internal processes and ensure smooth order execution.Administration:- Ensure meticulous management of all orders to meet agreed delivery, certification,and documentation requirements accurately.- Provide transparent order status reports to both external and internal customers, fostering clear communication and accountability.- Follow up on commitments and delivery achievements with customers, offering support to order administrators as needed.- Schedule face-to-face meetings with customers when vital.People Management:- Drive and support the talent assessment and organizational review process within the Order Management team, nurturing professional growth and development.- Conduct performance reviews to identify strengths and areas for improvement, guiding team members toward reaching their full potential.Continuous Improvement:- Contribute to continuous improvement projects aimed at enhancing order management processes and customer satisfaction.- Encourage the team to identify process difficulties and propose innovative solutions for improvement.- Improve response time to customer inquiries and requests.- Professional Degree Requirements:- A professional degree or equivalent experience in a business-related field.Experience Requirements:- Preferable industry knowledge and at least +1 year of experience in order administration and resource management.- Experience with ERP programs is advantageous.- Ability to effectively lead multiple tasks and adapt to changing priorities.- Previous experience in Customer Service is desirable.Technical Knowledge Requirements:- Proficiency in supply chain management, logistics, administration, and ERP systems.Traits & Skills:- Collaborative attitude, fostering effective cross-departmental collaboration to ensure exceptional customer service.- Strong analytical capabilities to identify and address operational inefficiencies.- Willing to take action approach, driving initiatives forward to achieve tangible results.- Excellent multitasking skills and the ability to prioritize challenging demands optimally.- Proficient digital literacy, including Excel and PowerPoint.- Resilience and adaptability, thriving in dynamic and fast-paced environments.- Superior communication skills, both verbal and written, with a focus on empathy, inclusivity, and cultural sensitivity.- Experience with Oracle or similar platforms is highly preferred.- English proficiency of at least 90%.Job Competencies:- Customer Focus.- Action Oriented.- Optimizes Work Processes.- Manages Conflict.- Builds Effective Teams.- Drives Results.Supervisory Requirements:- Works independently with general supervision.External Stakeholders:- Customers.Internal Partners:- Sales.- Credit and collections.- Purchasing Team.- Order Entry Team.- Logistics.- Foreign Trade.- Billing.- Trade Compliance.- Local functional leaders and managers in Mexico, Argentina, and Peru.Work Environment / Conditions:- Office-based environment, handling confidential information and facilitating collaboration.- Regular lighting and ergonomic office setup.
