**LOCATION**:Acuna / Coahuila (MX-COA), Mexico |
**BRAND**: Bendix |
**REQUISITION ID**:3225 |
** JOB GRADE***:12
**JOB DESCRIPTION**:
**Position Summary**:
Our Order Management team has the responsibility to manage OEM & Aftermarket orders on a daily basis. They are the key link in communication with our customers for order/inventory questions. The individual works closely with the shipping department to ensure that every order is processed and delivered on time.
**Essential Functions**:
- Review and manage all areas pertaining to the process of inputting/updating customer demand, escalating issues, and interfacing with multiple departments, as needed
- Review EDI requirements and analyze for EDI items, obsolete items, rounding quantities, ship-to addresses, forwarding agents, and dates
- Act as customer liaison between multiple departments as needed providing visibility of current and future needs/issues with assigned processes, escalating customer issues, and participating in different teams to resolve them as part of the Operations Escalation Process
- Communicate with the appropriate teams when sales order processing cannot be executed in a timely manner and works to resolve the pending issues to ensure the ability to meet customer expectations
- Ensure that sales order processing, including EDI review and analysis, is completed in an accurate and timely manner to ensure ability to meet customer delivery expectations
- Utilize the required tracking tools to provide short and mid-term visibility of customer demand
- Track and provide RCCA on Error Tracking Logs
- Perform Root Cause Analysis and define permanent corrective actions to resolve order fulfillment errors
- Support system/process enhancements to improve customer alignment/management, such as reducing/eliminating manual work and providing better visibility to customer orders and their potential delivery issues
- Maintain the required metrics to measure customer service effectiveness that will lead to customer satisfaction, such as average response time on information needs, on time delivery, shipping errors, past due backlog and other relevant metrics
- Utilize the required tracking tools to provide short and midterm visibility of customer requirements and past due items
- Support assigned customer scorecards, understand customer measurement scale and scoring for on-time delivery metrics.
- Support PSA Activities and procedures with team members
- Perform all those activities that by the nature of the position are required.
**Management & Supervisory Responsibilities**:
- Job **is** **NOT directly** responsible for managing other employees. Co-ops or students may report to this position.
**Knowledge**:
Knowledge of principles and practices of personnel administration, effective oral and written communication skills, excellent interpersonal skills
**Experience**:
- Basic knowledge of EDI and Sales Order Entry Processing experience preferred
- Account Management experience preferred
- 1-3 years of previous ERP experience preferred. SAP experience, a plus
- Automotive or related industry preferred
**Skills**:
- Process-oriented
- Basic analytical and organization skills that facilitate the ability to multi-task
- Experience with EDI transactions and sales order processing preferred
- Previous ERP experience, SAP preferred
- Good interpersonal, written, and oral communication skills
- Ability to work under pressure and use strong emotional intelligence skills to properly manage conflict
- Team player with the ability to work independently with mínimal guidance
- Fluent in English; Bi-lingual a plus
**Education/Certifications**:
Bachelor's degree preferred
Six Sigma Greenbelt certification preferred
**What does Bendix have to offer you?**
- Work-life balance that includes Paid Vacation & Holiday Paid Time Off
- Vacation Premium
- Life insurance
- Christmas Bonus
- Educational assistance program
- Wellness program
- Saving Fund
- Pantry Vouchers
- Permits paid for: Marriage or Death of a direct relative
- Attendance Bonuses
- Cafeteria Subsidy
- Subsidy for prescription glasses
- Medical service in plant
- Recognition programs
- Gym
