Order Management Representative

Based on specialized technical knowledge of company's products (goods and/or services) acts as thecustomer's contact regardings billing, warranty services, product specifications as well as scheduledshipping and shipping information- Handle customer orders and give excellent customer service,- Follow Brady's guiding values,- Actively work for continuous improvement together with other employees,- To continuously keep up and follow up a high delivery performance and low costs.Responsibilities and Authority / Responsabilidades y Autoridades:- Enters timely and accurate orders according to departmental standard work procedures using Order Management Software and SAP.- Reviews incoming orders for all special requirements such as terms and conditions, special pricing, quotes, etc; as they are received.- Works with customers to resolve any discrepancies between the purchase order and the operating system.- Assigns the appropriate delivery block on problematic orders, thoroughly documents detailed notes.- Completes daily follow up for customer's purchase orders resolutions.- Capable and willing to take on stretched assignments (such as new processes and/or responsibilities)- Support management with new hires onboarding, job shadowing and training when required.- Understands the need for escalation to leadership relative to barriers that impede order entry or release of purchase orders.- Accountable to hit individual metrics and team metrics, and order entry accuracy and cycle time.- Collaborates cross-functionally with Operations, Customer Service, Quality, and Master Data.- Ensures Brady orders are fully compliant relevant to SOX, ISO, AS9100, OSHA and ANSI requirements.- Performs core job responsibilities with limited supervision and in accordance with standard operating processes.**Job Types**: Full-time, Permanent**Salary**: From $4,500.00 per week