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****Responsibilities**:**The Opportunity**The Customer Service Representative (CSR) is responsible for ensuring day to day order processing for Frito-Lay North America (FLNA), driving gold standard customer service and maintaining site performance metrics through the use of standard processes and best practices.
The CSR will be expected to partner with other CSRs in GBS as well as with site and region Leadership.
**Your Impact**As SC Cust Svc Assoc Representative your functions would consist of:- Ensures day to day order processing for Frito Lay North America including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters.- Customer communications - managing adds/cuts, missing order communication and off template orders.- Confirmation of order completion.- Backfill other CSRs on vacations.Qualifications:**¿Who Are We Looking For?
**- 1-3 years of Frito Lay sales/supply chain experience.- Fluent in English.- Bachelor's degree preferred.- Frito Lay Field Sales Operations/Plant experience preferred.- Strong verbal and written communication skills to effectively interact with all levels of management.- Ability to provide superior customer service with strong follow up skills.- Working knowledge of order processing and order life-cycle, PWM, IPM/ICS.- Demonstrated Capability of the FLNA SAP solution.- Demonstrated ability to work in a results oriented, challenging environment.
**What can you expect from us**:- Opportunities to learn and develop every day through a wide range of programs.- Internal digital platforms that promote self-learning.- Development programs according to Leadership skills.- Specialized training according to the role.- Learning experiences with internal and external providers.- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others