Order Management SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. This position reports toOrder Management Lead
Your role and responsibilitiesIn this role, you will have the opportunity to provide internal and external customer service, including technical support, order, and payment-related assistance, and claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership and increase customer satisfaction by providing appropriate solutions.
The work model for the role is: #L-Hybrid. This role contributes to the ELECTRIFICATION Division in Monterrey, Mexico.
You will be mainly accountable for:
Ensuring the resolution of customer issues, including order, technical, and payment-related issues.Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.Analyzing statistics, including forecasting and pacing, using available tools and collecting relevant information.Qualifications for the roleBachelor's degree in Finance, Accounting, Business, or similar.+2 years of experience working in a similar position.Knowledge of Manufacturing, Quality & Electrical testing processes.Type of Experience: Manufacturing / Cost Accounting / Finance.Knowledge & application of RCA Tools.Management of Quality Core Tools and Customer Support Role.Knowledge in ERP (SAP) FICO Model, OFFICE, Advanced Excel, and SAP.Strong leadership, attention to detail, self-criticism, and excellent customer service attitude.Advanced level of English.More about usWe value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
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