Order Management Specialist page is loadedOrder Management SpecialistApply locations Guadalajara, Mexico time type Full time posted on Posted 6 Days Ago job requisition id R0010353Job DescriptionOffice location: Condominio Industrial Santa Cruz, Santa Cruz de las Flores, Tlajomulco de Zúñiga, JaliscoThe Company: A Global Leader with a Start-Up Culture As the world leader in the fast-paced machine vision industry, Cognex is changing how companies bring their products to market.
Cognex brings automation to all industries – across the world – to improve how companies bring their products to market.
From electric vehicles to medical supplies to smartphones, manufacturers across the globe depend on Cognex to ensure their products are safe and defect-free.
With over $800 million of cash in the bank and no debt, we are a financially strong company with a fast-paced, creative, and quirky culture.
We proudly call ourselves "Cognoids" and while we work hard, we know how to play, too.
We embody the company motto of "Work Hard, Play Hard, Move Fast" from ultimate frisbee tournaments to skydiving team outings to Halloween costume contests.
Cognex rewards Cognoids who are willing to take risks, innovate, and push to find new and better ways to advance machine vision.
Essential Functions: Enter emails or faxed sales orders from end user customers into SAPRetrieve orders from partner portal and process into SAPVerify pricing against customer contract or approved discount matrixVerify availability of productCoordinate with Purchasing to determine lead times when supply is not availableExercise discretion to prioritize product allocations when supply is not availableProvide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and SalesAnswer customer inquiries regarding order status, product availability, pricing, and lead timesTroubleshoot customer issues, responding in timely mannerConsistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognitionComplete self-training modules in Reliance (quality system) as neededLog customer complaints (CCAR's) in RelianceCreate Zendesk tickets to request additional addresses or contacts be added to SAPKnowledge, Skills, and Abilities: High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitudeCustomer first mentalityStrong time management skills to effectively prioritize daily tasksDemonstrated initiative to resolve complex customer issues efficientlyAbility to work proactively and exercise judgmentStrong attention to detailStrong interpersonal, communication, and customer service skillsAbility to work with others in a professional, responsive and courteous mannerAbility to work productively in a cross-functional team environmentStrong system skills, including Microsoft OfficeMinimum Education and Work Experience Required: BS/BA degree in business2+ years of experience with account management and customer service in high tech environmentAdditional Job Description About UsWE MAKE COMPUTERS THAT CAN SEECognex is the largest, most successful and most recognized global player in industrial machine vision.
Using advanced optics, image sensors, and artificial intelligence software Cognex vision and ID systems capture an image, then analyze it to make sense of what's being seen.
Companies use Cognex vision and ID in their manufacturing processes to improve product quality, guide assembly robots, and track items through each stage of production and distribution.
Cognex is focused entirely on solving the toughest problems in industrial machine vision and ID, and we have sold more solutions in these areas than any other company in the world.
More than a billion products are made each day using Cognex vision.
The only thing smarter than our vision and ID systems are the people that stand behind them.
One of them could be you!
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