Order Management Specialist

**Order Management Specialist**:**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**:**This position reports to**:Order Management Lead**Your role and responsibilities**:Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue. Monitoring the status of orders. Ensuring that inquiries are resolved and providing assistance in any necessary escalation. Ensuring a positive customer experience by giving them regular updates and clarification. Observing the overall process and trends across inquiries and identifying improvement areas.**Qualifications for the role**:- Bachelor´s Degree in Finance, Accounting, Business or similar.- 5+ years of experience working in similar position.- Knowledge of ERP (SAP) FICO Model and MS Office (Advanced Excel).- Type of Experience: Manufacturing, Cost Accounting and Finance.- Manage of Quality Core Tools and Customer Support Role.- Green Belt or experience leading executing six sigma projects.- Knowledge of Manufacturing, Quality, Electrical testing Process, Mechanical & Electrical Drawings.- Strong Leadership, Attention to detail, self-critic and excellent customer service attitude.- Advanced level of English (90% Read, Write and Speak).**More about us**: