.As an Order Management Specialist II at Emerson Automation Solutions Latin America, your main responsibility is to ensure that customer purchase orders are processed accurately and promptly, along with handling related activities and requests.
You'll lead orders to ensure they're completed on time and accurately, which involves staying in touch with customers and working closely with internal teams like inside sales, the sales force, and quote to cash functional teams.
At this level, the role will continue to focus on the accurate and timely processing of customer purchase orders and order-related activities and requests, proactive management of orders, and proper customer communication.
The OM II can provide coaching, training, and mentoring to less experienced personnel and is expected to provide a more in-depth support on quality, training, and some support on continuous improvement initiatives.In this Role, Your Responsibilities Will Be:Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems.
Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it ensuring our ability to book, deliver, and collect.Act as the primary contact for the customers through different communications channels, working side by side with the inside sales, sales force, factories and other quote to cash teams.Lead and initiate proactive communication to resolve purchase order issues or to collect missing information at the order entry stage and throughout the order process to ensure the correct and timely order booking and delivery, and to provide a positive customer experience.Proactively communicate and resolve issues affecting speed and quality of orders at different stages of the order process, confirming customers are well advised.
Proactively manage order backlog and resolve order issues and delays, process and release orders for its correct and timely delivery.Analyze the information in the systems to make decisions that enable the company to deliver the order with compliance to customer expectations.Maintain updated customer information in business systems and other databases.Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures, provide information required for quality and continuous improvement analysis.Understand and consistently apply commercial policies and business practices related to quote and order entry process.Assure compliance conformity with import/export, contract and government requirements.
Screen orders and quotes for compliance with the business unit Terms and Conditions, Agreements and standards.Manage the intercompany orders and providers delivery dates to ensure we meet the customer expectations