Overview: The Order Management Specialist provides top tier customer service to their assigned accounts through proactive management of orders from receipt through shipping, and by partnering with cross-functional team members and stakeholders to ensure best in class results.
Responsibilities:
**Main Responsibilities**:
- Manage the receipt and entry of original equipment and/or parts orders from field sales, ensuring completeness and accuracy prior to acknowledging orders.
- Effectively communicate with field sales, internal departments (Scheduling, Purchasing, Engineering, Shipping, Quality) and plant management to keep everyone abreast of the status of the sales orders throughout the life cycle of the orders.
- Work closely with the Production Scheduling department to ensure the customer requested ship date is communicated to Scheduling and the plant committed ship dates of orders are communicated to field sales in a timely manner.
- Ensure all sales order changes are coordinated with Production Scheduling, Engineering, Purchasing, and Manufacturing to verify the plant's ability to accept the changes.
- Continuously improve product knowledge and system skills.
- Access to the Hussmann's internal systems to obtain and extract order information for analysis and inclusion in various scheduled and special reports.
- Performs assigned system maintenance to various electronic order files.
**Requeriments**:
- Customer focused and detail oriented
- Excellent communication skills
- Proven time management and organizational skills
- Ability to problem solve
- Responsible for complex accounts
- Demonstrated increased product knowledge
- Internal Hussmann experience (preferred)
- Ability to make sound decisions and recommendations
- Work independently with limited supervision
- Share knowledge by assisting with onboarding, mentoring and cross training
- Proficient in Excel
- Bachelors Degree required w/ 3-5 yrs exp