**Who we are**
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
**About the role**:
We are a fast-paced, creative, and customer-oriented team with employees in San Francisco, Atlanta, Mexico City, and London. We are looking for an Operations Specialist to support the Operations, Sales, and Finance teams in processing and shipping customer orders in Remote - Mexico.
- **You want to impact the industries that run our world**: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- **You are the architect of your own career**: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
- **You're energized by our opportunity**: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- **You want to be with the best**: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
**In this role, you will**:
- Ensure orders and exchanges are processed accurately and in a timely fashion, audit and communicate errors with the Sales team
- Respond to Zendesk inquiries from the Sales, Customer Success, Customer Support, and Finance team within established SLAs
- Partner with the Inventory team to ensure inventory accuracy
- Troubleshoot and resolve system errors to ensure prompt order fulfillment and issue resolution
- Communicate with our 3PL to expedite orders and resolve shipment delays/issues among shipping carriers
- Exceptional team player with demonstrated ability to meet tight deadlines, work well under pressure, exceptional communication skills, and a high level of adaptability in a rapidly evolving environment
- Identify opportunities for process improvements, collaborate with cross-functional partners, and create implementation of new processes/policies
- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
**Minimum requirements for this role**:
- 1-2+ years experience in an Operations role, with experience in a similar industry
- Zendesk experience is a plus
- Intermediate skills in GSuite or MS Office
- Fluency in both English and Spanish (verbal and written)
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.
**Benefits**
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.
**Accommodations**
**Flexible Working**
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions.