.Epicor Software Corporation – Monterrey, NLThe Order Operations Coordinator supports various activities within the quote-to-order workflow, from CRM, CPQ, order management, to licensing and entitlement tools, specifically, data entry tasks involved in order management and user support tasks managed in a service management system.What you will be doing:Provide operational support to order processing or licensing activitiesEnter data in a variety of CRM and ERP systemsUphold company policies and procedures related to the quote-to-order workflowManage issue intake processes to respond to internal (e.G., sales) and external (e.G., customer) requests related to quoting, order management, and licensingOperate license order fulfillment processes by following predefined procedures, using different licensing toolsHandle assigned quoting, order management, and licensing related issues in a service management systemUnderstand and follow policies, processes and procedures associated with assigned areas of responsibilityReview signed contracts and manage countersignatures (DocuSign skills, or fast learning skills required)What you will likely bring:Ability to perform in a fast paced, multi-tasking environmentAbility to handle high transactional volume, and repetitive administrative tasksAbility to deliver quality results while under time constraintsAbility to collaborate with customers, and peers to solve issuesGood English communication and interpersonal skillsAbout EpicorAt Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.Global Mobility: Comprehensive support for international relocations and permanent residency processes