Main Activities:Follow up Order Execution (EDI, delivery creation, shipment...): complete process since Order entering till order shipped.Follow up portfolio & KPI's of service & Root Cause analysisReporting main KPIs (OTDS/C, CCL, BOL, NOR, LOQ...) to customers & Participation in SIMEnsure respect of SLA and customize as neededBe the SPOC of the customer to forward VOC to internal teamPrepare set of documents requested by customer (Co's, Insurance Certificate , Proformas , export documents, etc)Ensure information flow: Lead times , delays , availability stock, blockage at SO / Material level , any other request in logistics.Validate of the technical / sales ordersUrgencies / critical request and returns / Quality request follow upSupport to the CCC / BUPropose and participate on new improvementsHandling customer claim request (LCR or CCMP)Participate in visit and/or consultation of customers and front offices to understand the different logistics solution needs, priorities and expectations per customer segmentQualificationsBachelor's in supply chain, Logistics, Business or Operations EngineeringAbility to look at the numbers, trends, and data and come to conclusions based on the findingsAbility to communicate clearly and professionally, both verbally and in writingAbility to make independent decisions with little supervisionAbility to proactively seek out information, training, and other resources needed to facilitate continual professional development necessary to be successful in this positionPartner, influence, collaborate & communicate across the enterprise and with the relationships built outsideIndependently solve problems and make decisions for primary and strategic execution and tactical issues within the relevant portfolio of projects and or processes.Work within peer group and leadership infrastructure to ensure that best practice and opportunities are delivered.Strong verbal / presentation and written communications skills working in a complex organization.Fluent in EnglishExperience with SAP is a mustLeadershipProficiency user of Microsoft OfficeSchedule: Full-timeReq: 0094XU