.DescripciónPosition DescriptionJob summary: The person hirr the position of Customer Issue Resolution (CIR) Operations Representative wicus on delivering high services in Dispute, Returns/Credits, and Credit & Collections Management and Resolution supporting 3M.This position will be providing direct supervision to assigned Team Leads through leadership, training and development, allocating work assignments, review of progress in achieving objectives and enforcing corporate policies and procedures.This person will have a comprehensive understanding of business processes, procedures and information, turning data into useful and actionable information that resolves customer issues in a timely manner. The successful individual will need to deal well with ambiguity, while addressing multiple concurrent projects and timelines. This is a customer-facing position, interacting directly with rnal customers, Teams, and partnering with internal 3M clients and cross-functional team members to drive results.An individual employed in this position is expected to broaden their knowledge of credit policies and principles and strengthen skills in analysis, reporting, negotiating and presenting. Strong interpersonal skills in working with diverse levels of business partners, team members and leadership are required to deliver on Customer Service Operations/MSO objectives.This position works independently to meet targets and objectives set by 3M management. Additionally, the position works with senior co-workers, supervisors and/or managemer guidance on difficult or unusual situations.Primary Responsibilities include but are not limited to tllowing:Propose and lead projects to improve the efficiency and competitiveness of the processes and the team.Provide decision-making guidance and strategic/operational plans to build and enhance 3M's Customer Service image.Collaboration with business stakeholders to raise awareness and understanding processes to identify opportunitiesParticipating in daily team meetings to discuss recent activities, daily activities and barriers to completing workExcellent organizational and time management abilities to ensure multiple tasks are completed by designated deadlinesSelf-motivated, and able to work effectively, in cross-functional groups, and with internal and rnal customersDemonstrated attention to detail to prevent errors in workFlexible attitude and ability to work within a rapidly growing organizationWork closely with others to ensure project deadlines are met while keeping relevant stakeholders in-the-knowCreate analytics and reports in respective space relevant to business and other stakeholdersEscalate issues to appropriate areasHigh level of understanding of the company's strategy, business areas and structure, as well as the market (competition, trends, etc.).End-to-End CIR Management and analysr top customers in the 3M Businer the U.S. Customer Services Operations group