Order Validation Specialist Entry LevelAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. This position reports toSales Support Manager - Customer support
Your role and responsibilitiesIn this role, you will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with. Each day, you will provide internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership. You will also showcase your expertise by improving customer experience and first contact to cash transition rate and creating more business opportunities for ABB. The work model for the role is: #L-Hybrid. This role is contributing to the ELECTRIFICATION Team and Stakeholders.
You will be mainly accountable for:
Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place.Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement.Supporting the regular maintenance of contact lists, routing tables, and information on internal/external pages.Assisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services.Qualifications for the roleBachelor Degree in Finance, Accounting, Business or similar.One year of experience in a similar position.Previous experience in Manufacturing, Cost Accounting, and Finance.Knowledge of ERP (SAP) FICO Model, OFFICE, Advanced Excel.Strong Leadership, Attention to detail, self-criticism, and excellent customer service attitude.Advanced English.BenefitsRetirement planLife insuranceAccident insurancePaid Parental leave (gender neutral)Wellbeing programMore about usWe value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
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