.The PositionAs the Organizational Change Management (OCM) Lead, you play a key role in the change management of LATAM's omnichannel customer engagement transformation and are a driver for key strategic initiatives.You are responsible for driving the adoption of the new ways of networked working by operationalizing the change that the new operating model brings across LATAM affiliates and communicating our LATAM vision and the value created to all relevant stakeholders.In this role, you will be accountable for designing, mobilizing, and driving LATAM strategic change management programs in alignment with Global input and guidance, having direct impact on the advancement of our LATAM Omnichannel operating model, culture, and business capabilities.You will drive the necessary change in mindset and behaviors towards a customer centric and data-driven culture and will advise on best change practices in the redesign of critical business processes ensuring successful implementation of the new omnichannel customer engagement model.You will also be working closely with the LATAM and Global Organizations and Global Programs to implement learning journeys and build the capabilities needed for people who will actively contribute to create personalized customer engagement, aiming to differentiate Roche's medicines and ultimately drive business impact.As a successful Organizational Change Management Lead, you will define change metrics to drive performance measurement and engage with the relevant stakeholders to advance our DCE&I vision in the face of organizational disruption, to thrive along the change journey and to realize LATAM Omnichannel business strategy.As part of the LATAM Network Leadership team, you will be directly reporting to the Head, CX & Omnichannel Engagement and partner together with Global Change Management and the LATAM Network and Affiliate teams to operationalize change management to enable the success of the new omnichannel engagement model in LATAM.Key ResponsibilitiesDevelop the change management strategy and roadmap for LATAM to operationalize the change across the LATAM network and affiliate teams and drive the shift in mindset and ways of working within the new omnichannel customer engagement model.Deliver the best change management methods to ensure accurate and comprehensive change execution, including the coordination of change steps, business processes, deployment strategies, and engagement planning to support people adapting to the envisioned mindset and behavioral shifts.Create learning journeys and develop relevant material for the change roll out in LATAM, in line with the guidance from Global Organizational Change Management and Global Programs (EpiCX, RDI, CCXA) and in coordination with the Business Technology Partner