HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
- Purpose of Role & Quantitative KPIsThe main objective of this role is to support other Hotelbeds business functions with all elements of high-volume data entry processes. This includes the creation, uploading, and continual maintenance of all aspects of hotel contracts, suppliers information, and content information, supporting the Supplier Integration configuration team and SRC if and when required. This role will involve adhering to set service targets and KPIs and delivering work of high quality with a strong focus on attention to detail and quality control. Support the development of a high-performing service culture.
Accountabilities & Weighting
- Respond to assigned tasks within the daily workflow and business pipelines. Ensure timely and accurate processing of all work queues.
- Analyse and interpret incoming hotel contract data with the ability to question the data from an operational and commercial perspective with key stakeholders.
- Follow established processes and procedures to input the required data onto in-house systems in a consistent and accurate format.
- Consistently meet or exceed KPIs established for the team, ensuring consistent delivery against quality and productivity standards.
Challenges
- Decisions are mainly guided by policies, procedures, or practices however some situations may require exploring alternative solutions.
- Consistently meeting deadlines within service level agreements with significantly high attention to detail.
- Interpreting and assessing internal customer needs and requirements and offering the best/most appropriate solutions via established processes.
- Flexibility /ability to switch between different tasks within the department
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
