Oss Support

**Role: OSS support****Location: Mexico City, Mexico (100% Remote job)****Duration: Fulltime****Salary: MXN 30000-80000/Month****Languages: English Mandatory****Openings: 50+ positions****Responsibilities**:- Responding to client support requests.- Contacting clients to find out the nature of the problem.- Traveling to the client's location or connecting via a remote link.- Troubleshooting hardware and software issues.- Installing and maintaining hardware and computer peripherals.- Installing and upgrading operating systems and computer software.- Troubleshooting networking and connection issues.- Advising on software or hardware upgrades.- Providing basic training in computer operation and management.- Completing job reports and ordering supplies.- To support daily technical support activities for desktop, data, and server management- To set up and test desktop computer peripherals- To perform the system changes adhered to organizational policies- Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance- Maintain technical documentation in association with other functional departments**Salary**: $30,000.00 - $85,000.00 per monthApplication Question(s):- Have you worked with TCS in past experience? Yes/No- Are you located in Mexico? Are you a citizen of Mexico?- what is your current salary and how much is your expected salary?**Experience**:- OSS support: 2 years (required)**Language**:- English (required)