.**Role Responsibilities****MSP tasks**- Create and maintain user accounts.- Modify permissions and access control lists.- Perform routine management of backup and recovery services; file and disk management; and virus protection.- Maintain consistent operation of multi-user systems, including coordination with network, SCADA and system engineers, field technicians, project managers, end users, and customer and IT management.- Interact with our portfolio of remote networks and systems to perform various functions such as installations, upgrade/patch, monitoring, problem resolution, and configuration management.- Engage with internal and external parties (e.G., ISPs, vendors) to troubleshoot and resolve issues, escalating as necessary to ensure timely resolution.- Perform design, implementation, and administration activities for complex power generation computing environments on systems (Windows servers & workstations), networks and security (Hirschmann, Palo-Alto, Cisco), communications (ISP services), storage (SQL, historian), substation hardware (SEL), and power (UPS, PDU).- Evaluate host, system, and network configurations for newly acquired sites and make recommendations for improvements.**MSSP tasks**- Execute vulnerability assessments using vulnerability scanning software.- Execute mitigation plans for vulnerabilities.- Review security, antivirus, traffic, and event logs.- Adhere to cybersecurity and information security procedures, guidelines, and policies.- Edit Access Control Lists and security policies.**Consulting tasks**- Evaluate vendor products, services, and suggestions- Perform hardware and software upgrades.**Other**- Report project status for all recurring and non-recurring efforts as required.- Attend staff and client meetings as required.- Availability for 24-hour on-call duty to meet customer requirements- Availability to make occasional, planned shifts in work hours to accommodate efforts which can only be performed after generation hours- Develop and document technical processes and procedures as needed.- Ensure that required tasks are completed or directed to others as necessary.- Effective written and oral communication at all organizational levels, including engineers, c-level, end-users, and external customers.- Analyze known and ad-hoc requirements to determine efficient schedule, workflow, and process to complete.- Provide Subject Matter Expertise in the evolution of IT/OT framework programs developed for our customers, which include product selection, infrastructure design, and security policies.- Execute SOPs**Experience**- Experience in NERC CIP-regulated environments is preferred- Experience in compliance programs or standard-driven environments (e.G., PCI-DSS, NIST, ISO-27001) is required- SOC, NOC, or other operation center experience- Work experience in at least one of the following areas:- SCADA and SCADA historian design, deployment, or maintenance- Power generation, especially renewable energy