Blue Yonder Job Title:
- OTC Specialist- Overview:- Completes customer profiles in Customer Support CRM so that it accurately represents installed product contractual data.- Scope:- Ensures all products are distributed or shipped to each customer on a daily basis with appropriate contacts.
- Enters all contracts/POs (standard and non) and amendments/credits in Accounting System on a daily basis.- What you'll do:- Ensures agreements have the appropriate revenue holds in place and are flagged for integration into financial systems accordingly.
- Requests and maintains shipping notifications.
- Provides supporting details and approvals prior to processing.
- Research past entitlement history where needed and reviews accounting matters with other departments as needed.
- Validates and enters contracts (standard and non) and amendments within BY's order entry system daily and following checklist procedures to help with timely processing and follow up as needed.
- Enters all customer, company, agent, projects, activities and engagements into the appropriate Accounting System ensuring there are no duplicates.
- Generates and mails invoices to customers as scheduled. Maintains shipping notifications and tracking numbers in both the Accounting System and the contract file.
- Participates and follow-up in the investigation of bill process or invoice generation issues.
- Processes all required amendments to contracts.
- Provides a high level of customer service to internal and external customers.
- Reviews accounting matters with other departments as needed.
- Updates all billing activity in accounts receivable and general ledger.- What we are looking for:- Proficiently English (speak, write, and read).
- Proficient with Excel and other Microsoft Office Applications.
- Willing to work overtime and the occasional weekend as needed.- #LI-RemoteOur Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
- Diversity, Inclusion, Value & Equality (DIVE)
is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural
Diversity Report
which outlines our commitment to change, and our
video
celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
